Dedicated Client Support

Our client support team is dedicated to helping you enhance your clinical operations with WoundExpert. Support begins with our implementation team conducting a thorough assessment of your needs and developing recommendations to configure the software solution to your workflow. Our implementation specialists offer full on-site training, in both a large group setting and one-on-one to ensure your staff is proficient with the software. Post-implementation, each client is assigned a dedicated client advocate who serves as a liaison for all client relationship needs. Support services include:

• Dedicated support available 5 days a week, 12 hours a day
• 95% of requests resolved within 24 hours
• Pre-implementation planning and on-site training
• Continuing education and training